At Kashmir Organic Hub, we take pride in offering authentic, premium-quality organic products sourced directly from the Kashmir valley. Because we deal with perishable goods, food items, and delicate natural products, our cancellation and refund process is designed to be fair and straightforward.
1. Order Cancellation
- Before Dispatch: You may cancel your order free of charge within 12 hours of placing it, or before it has been shipped—whichever comes first.
- After Dispatch: Once an order has been shipped, it cannot be canceled. If you refuse delivery at your doorstep, return shipping fees and a 10% restocking charge will be deducted from your refund.
2. Return & Refund Eligibility
Due to the nature of our products (organic food items, saffron, dry fruits, and natural remedies), we only accept returns or process refunds under the following conditions:
- Damaged or Spilled Goods: Items received in a physically damaged or broken state.
- Expired Goods: Products delivered past their expiration date.
- Wrong Item Delivered: Items that do not match your ordered invoice.
- Quality Issues: Severe quality discrepancies reported immediately upon opening.
Note: Minor natural variations in color, texture, or taste are inherent to unadulterated organic goods and do not qualify for a return.
3. Reporting an Issue
To request a replacement or refund, you must notify us within 48 hours of package delivery:
- Email Us: www.kashmirorganichub.com
- WhatsApp / Phone: +91-7006434780
- Required Proof: Clear unboxing photos or a short video showing the damaged package, shipping label, and damaged product.
4. Refund Process & Timelines
Once your request and photographic evidence are verified and approved:
- Approved Refunds: The amount will be credited back to your original payment method (Credit/Debit Card, UPI, Net Banking).
- Processing Time: Standard refunds take 5 to 7 business days to reflect in your bank account after approval.
- Cash on Delivery (COD) Orders: Refunds for COD orders will be transferred via UPI or Direct Bank Transfer (NEFT) once you provide your banking details.
5. Non-Refundable Items & Scenarios
- Products damaged due to improper storage after delivery (e.g., failing to store saffron or dry fruits in a cool, dry place).
- Products returned with missing original packaging, seals, or labels.
- Claims made after 48 hours of delivery.
- Orders delivered to an incorrect address provided by the customer.
